Casey Pieterson is an independent management consultant with over thirty years of public sector experience in social services and health care. Now retired, he remains interested in part-time consulting and providing advisory services in areas of project management, business process improvement, best-practice research, survey design, group facilitation, stakeholder consultation, and organizational change management.
He has assisted government and public organizations in assessing their business needs, effectively involving stakeholders in transformation and developing and deploying successful improvement strategies. He is skilled in planning and managing complex and sensitive projects and approaches every assignment with energy and passion. He achieves lasting results by applying established methodologies while developing strong working partnerships and sustaining positive stakeholder relations.
Examples of some recent work assignments are:
Casey began his career as a child protection
caseworker and supervisor before assuming
responsibilities for technology and
information systems in a Children's Aid
Society. He has managed IT for over 15 years
in the Child Welfare sector in Ontario,
employing a collaborative approach involving
service staff and management. Casey has
completed IT strategies / plans and led the
design and successful implementation of major
technology initiatives with the goal to
improve case work management, service delivery,
organizational decision making / performance and accountability.
Functional Manager in Ontario's Child Welfare sector
- Project Director - Led the development and stakeholder reviews of a major government business case for an enterprise social services case management system. Project managed the resource planning and ramp-up of project activities including staffing, vendor procurement, planned and provided overall project leadership during a transition period of several months, developed stakeholder communication and presentation products, delivered stakeholder presentations and developed performance reports for executive steering committee decision making. Led project change and communication activities, development of case management models and business requirements, business continuity planning, staff training and benefits/performance measurement.
Project Manager - Led a review of the transfer
payment business cycle for two
government ministries. This involved an
analysis of complex budgeting and
reporting processes with stakeholder
groups at various levels inside
government and with transfer payment
agencies. Deliverables included
documentation of current business
processes, research and a jurisdictional
review and recommendations concerning
business improvements. This analysis
formed the basis for a detailed business
case for new technologies to improve
Team Lead / Business Integration
Specialist - Developed
change management, communication
management and risk management
strategies for a major government health
care technology initiative. These
complex and highly conceptual
deliverables provided the framework for
detailed project planning.
Developed three (3) comprehensive IT strategies.
Designed, developed and managed the
deployment of an enterprise
"packaged solution" for social
work case planning and management
including case records documentation
and statistical reporting for internal use and to government for funding.
Designed and managed deployment of a
Court Services Tracking and
Managed deployment of Financial and
These systems were essential supports for
the organization as it coped with
substantial increases in service demand and
Casey holds a Bachelor of Arts in
Psychology from the University of Western
Ontario and a Masters in Social Work from
the Wilfred Laurier University. He is a
certified Project Management Professional
as designated by the Project Management
Please download my resume (requires Adobe Acrobat Reader).